How to return an item

We want you to be happy with your purchase, but in the event that you are not, please return the product unused and in its original packaging to us within 30 days of receiving your order. If the item is determined not to be in a re-sellable condition and therefore ineligible for a refund, and/or outside of the 30 day period, then it may be returned to you.


We kindly ask you to check the contents of your parcel(s) within this 30 day window that everything has arrived in good conditions, especially electrical items (e.g.: suction units, loupes). We take care in how we package our parcels but understand that there are factors beyond our control and that damage may occasionally happen when your parcel is in transit. Please note that if you contact us beyond 30 days to advise that there are missing items or items damaged, you will be ineligible for a return/ exchange.


When sending back eligible items for return, we recommend securely packaging your item/s to avoid damage during transit and using a tracked delivery service. From when your item is sent, it may take up to 14 days for your item/s to be refunded owing to courier delivery times, level of business activity at the time your return arrives in our offices, and bank processing times.


Returning an Opticlar item

If you would like to return an Opticlar item, please email or fill out our contact form here with your order number and reason for return within 30 days of receiving your item. A member of our team will then review/ approve the return and send you the appropriate address.


Please do not send your Opticlar item to us without speaking to a member of our team first for your return and refund to be processed at a faster rate.


If you are looking to repair your Opticlar item, please fill out a repair form here.


Returning a suction unit or consumables

Please send unopened consumables (e.g.: specula) and suction units in their original condition and packaging to the following address:


The Hearing Lab Store Return

G5 Queens Dock Business Centre

67 - 83 Norfolk Street


L1 0BG


Please include a note in the box with your order number and reason for return in order for us to process an eligible refund accordingly.


If you are looking to have your suction unit repaired, please fill out a repair form here.



If you are not sure where to send your item, please call us on 0151 662 0292 or fill out our contact form here and a member of our team will be able to help you.

We are available Monday to Friday, 9am - 5pm.