How to return an item

  • We want you to be happy with your purchase but if you're not, please return the unused product to us within 30 days of receiving your order.
  • When you post a product to make a return, it can take up to 14 days of your returning the item(s) to receive your refund as it can take up to 5 days for the bank to transfer the funds to you. 
  • If you have a faulty items, please call the store on 0151 662 0292 from 9am - 5pm weekdays. All electrical or battery operated items have a minimum one year warranty and will be replaced or repaired following inspection so long as it's not user damage.
  • If the faulty item is made by DeVilbiss, then DO NOT post the item as you can arrange a collection by completing a form. You'll need to email or call us on 0151 662 0292 to receive one.
  • If the faulty item is made by Opticlar, we can sometimes arrange repairs and replacements more quickly than posting the item.
  • Everything else can be returned to the address below.

The usual return address for faulty items is:


The Hearing Lab Store

Basement Office

51a Rodney Street


L1 9ER