How to return an item

  • We want you to be happy with your purchase but if you're not, please return the unused product to us within 30 days of receiving your order.
  • When you post a product to make a return, it can take up to 14 days of your returning the item(s) to receive your refund as it can take up to 5 days for the bank to transfer the funds to you. 
  • If you have a faulty items, please call the store on 0151 662 0292 from 9am - 5pm weekdays. All electrical or battery operated items have a minimum one year warranty and will be replaced or repaired following inspection so long as it's not user damage.
  • If the faulty item is made by DeVilbiss or CA-MI, then DO NOT post the item as you can arrange a collection by completing a form. You'll need to email or call us on 0151 662 0292 to receive one. If the item is under warranty, you will not be liable for the postage costs but if when inspected the item has been deemed to have been misused, then you will become liable for the collection and return or disposal costs. The cost details will be in the email you receive prior to sending.
  • If the faulty item is made by Opticlar, we can sometimes arrange repairs and replacements more quickly than posting the item.
  • Everything else can be returned to the address below.

The usual return address for faulty items is:


The Hearing Lab Store

G5, Queens Dock Business Centre

67-83 Norfolk Street


L1 0BG