In the event that you are having trouble with an Opticlar item that was purchased from The Hearing Lab Store, please fill out the form below and a member of our team will be in touch with further
This form covers repairs for the following items:
Opticlar loupes [5 year warranty]
Opticlar otoscopes [1 year warranty]
Guardian Projet 101 Irrigator [1 year warranty]
Please note that The Hearing Lab Store only facilitate the repair process to help your item be correctly identified and be moved through the
manufacturer's warehouse at a faster rate than if they were sent independently. Because of such, The Hearing Lab Store cannot directly advise of the turnaround time as it is dependent
on what capacity the manufacturer is working at the time the form is submitted, but we can assure they always endeavour to get your item back to you as soon as possible.