We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:
- Products which have been personalised for you.
- Made to measure products such as loupes that have been specially customised for your eyes.
- Anything where the packaging is missing or damaged as we are re-sellers and can't repackage items for resale.
- If your booking is cancelled more than 4 calendar weeks prior to the course start date, no fee applies.
- If your booking is cancelled 2-4 calendar weeks prior to the course start date, 50% of the fee will be retained.
- If your booking is cancelled less than 2 calendar weeks prior to the course start date, 100% of the fee will be retained.
Course bookings may be cancelled by contacting us on info@thehearinglabstore.co.uk. All cancellations must
be done via email.
- We want you to be happy with your purchase but if you're not, please return the unused product to us within 30 days of receiving your order.
- When you post a product to make a return, it can take up to 14 days of your returning the item(s) to receive your refund as it can take up to 5 days for the bank to transfer the funds to
you.
- If you have a faulty items, please call the store on 0151 662 0292 from 9am - 5pm weekdays.
- If the faulty item is made by DeVilbiss, then DO NOT post the item as you can arrange a collection by completing a form. You'll need to email info@thehearinglabstore.co.uk or call us on 0151
662 0292 to receive one.
- If the faulty item is made by Opticlar, please contact us for instructions about how to send your item for repair as we do not facilitate repairs at our main office. It may be possible to
arrange a loan unit depending on your area and circumstances.
All other faulty items can be returned to the address below:
The Hearing Lab Store
Basement Office
51a Rodney Street
Liverpool
L1 9ER