Method of Payment & Refund

Credit / debit card

  • If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
  • If you are returning your item(s) directly to one of our shops, please make sure you take with you the card that you used to make the purchase.


  • For items bought online with a voucher code, return the item to our returns address and you’ll be given a voucher code to the relevant value.

purchase on account

  • It is possible for us to set up an account for customers but it is only available on request to 
  • Accounts are invoiced at the end of the month for the previous month and payment is due immediately
  • Failure to pay on time will result on account privileges being removed


  • Our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2 to 5 working days from the date it was despatched.
  • If there will be a significant delay in shipment of your order, we will contact you via email or telephone.