Method of Payment & Refund

Credit / debit card

  • If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
  • If you are returning your item(s) directly to one of our shops, please make sure you take with you the card that you used to make the purchase.

Voucher

  • For items bought online with a voucher code, return the item to our returns address and you’ll be given a voucher code to the relevant value.

purchase on account

  • It is possible for us to set up an account for customers but it is only available on request to info@thehearinglabstore.co.uk. 
  • Accounts are invoiced at the end of the month for the previous month and payment is due immediately
  • Failure to pay on time will result on account privileges being removed